Hosting & Support

Reliable hosting with real human support

When something goes wrong with your website, the last thing you want is to submit a ticket and wait 48 hours for a canned response from someone who has never seen your site before. With my managed hosting, you deal directly with the person who built your website. I know your site inside and out because I wrote every line of code. When you call or email, you get me - not a support queue, not a chatbot, not a tier-one technician reading from a script.

I host every client site on infrastructure I personally manage. I control the server environment, the security configuration, the backup schedule, and the performance tuning. Nothing is outsourced. Your website sits on hardware I trust, running software I maintain, monitored by tools I check daily.

This is hosting built for small businesses in Howell, Brighton, and across Livingston County that need their website to work every day without excuses. If your current hosting situation involves slow load times, mystery downtime, or support emails that go unanswered, it is time for something better. Reach out and I will walk you through what switching looks like.

What is included

Every hosting plan I offer is fully managed. You do not need to configure anything, monitor anything, or worry about renewals and patches. I handle the technical layer so you can focus on running your business.

• High-performance SSD hosting - Your site runs on solid-state drives with PHP 8.x and server-level caching enabled. Pages load fast because the infrastructure is tuned specifically for the sites I build.
• SSL certificate included - Every site gets a valid SSL certificate installed and renewed automatically. Your forms transmit data securely, and Google gives you the ranking boost that comes with HTTPS.
• Daily backups with 30-day retention - Your site is backed up every day, and I keep 30 days of snapshots. If anything goes wrong, I can restore your site to any point in the last month. Backups are already happening - you never have to think about them.
• Security monitoring and hardening - I monitor for malware, brute-force attempts, and unauthorized access. Server-level firewalls, file integrity checks, and proactive patching keep your site locked down. When vulnerabilities are disclosed, I patch before they become a problem.
• Software and CMS updates - ProcessWire core updates, PHP version upgrades, and module patches are applied on my schedule after I test them against your site. No surprise updates that break your layout overnight.
• Priority support from the person who built your site - You contact me directly. Same-day response, usually much faster. I know your site, I know your business, and I can solve problems without asking you to explain your setup from scratch.

This is not a resold shared hosting plan with a support veneer on top. I manage the full stack, and every technical decision is made with your site's performance and security in mind.

Ongoing website maintenance

A website is not a set-it-and-forget-it asset. Your business changes, your services evolve, your hours shift with the seasons, and your content needs to keep pace. I provide ongoing maintenance so your site stays current without you having to learn code or wait days for simple updates.

Need to update your service descriptions? I handle it same-day. Want to add a new page for a service you just started offering? Done. Need to swap out photos, adjust pricing, or update your team page after a new hire? Just send me the details and I take care of it. Most content updates are turned around within hours, not days.

I also handle the technical maintenance that keeps your site healthy: uptime monitoring, form testing, link checks, and browser compatibility. Small issues get caught and fixed before they become visible problems.

If your business is growing and you need more than minor updates - new sections, design tweaks, additional functionality - my website packages include maintenance hours for exactly this kind of ongoing work. And because I also handle your SEO and local search optimization, every content update is an opportunity to strengthen your search visibility at the same time. One person, one relationship, no runaround.

Why managed hosting matters

Cheap hosting is easy to find. You can get a shared hosting plan for a few dollars a month from any number of providers. But there is a reason those plans are cheap, and the cost shows up in ways that hurt your business.

On budget shared hosting, your site shares server resources with hundreds of other websites. When one of those sites gets a traffic spike or gets hacked, your site slows down or goes offline. Support is a ticketing system staffed by people who have no context about your site. Security is your responsibility, and if your site gets compromised, their response is often to suspend your account rather than help you recover.

I have seen this play out with businesses that come to me after a bad hosting experience. A contractor in Brighton whose site went down during a busy season and lost a weekend of leads. A business in Howell that discovered their site had been serving malware for weeks because nobody was monitoring it. These are predictable consequences of hosting that prioritizes cost over reliability.

Managed hosting with me eliminates these scenarios. Your site runs on properly configured infrastructure with resources allocated for your needs. I monitor performance and security proactively, not reactively. When something needs attention, I handle it before you notice - and if you do notice something, you reach me directly with a phone call or email, not a support ticket in a queue.

The difference between cheap hosting and managed hosting is the difference between hoping your site works and knowing it does. For a custom-built website that represents your business to every potential customer who finds you online, that certainty is worth the investment. Get in touch and I will set up hosting that matches the quality of your site.